Helpdesk Support Technician – Entry Level

Location: Bethesda, MD

Department: Support

Type: Full Time

Min. Experience: Entry Level

Hello!

Who We Are

NetLogicDC is an established and growing IT Managed Service Provider in the DC metro area. We’re in downtown Bethesda and have been supporting our clients since 2005. We offer a full range of IT services including Help Desk, networking, system administration, virtualization, consulting, infrastructure design, and security auditing.

Our goal is simple: To make all of our clients into stark raving fans of NetLogicDC delivering a white gloved service.

How Do We Do That?

It starts with our people. We live, breathe and love tech. We have a passion to serve. The culture we foster is what keeps us together and sets us apart. We always strive for a win-win, and nowhere is this more pronounced than in our hiring process. We aim to keep everyone we hire as part of our family and team forever by helping you grow within our organization.

Are You a Good Fit?

We’re looking for a Helpdesk Support Technician to join our technical ranks. You must be able to provide amazing Help Desk / IT support to our clients. What does amazing support mean? It means that you’ve not only resolved the issue, you’ve made the client feel the warm and fuzzies through the process. You’ll be providing remote support from our Bethesda office and going onsite when necessary to deploy new equipment or provide onsite troubleshooting.

The perfect candidate is a confident and knowledgeable technophile with a spirit to serve. You must be professional and hopefully enjoy some nerd culture. We’ve found that the most successful NetLogicDC techs have a long history of building their own computers and being the IT support for their family and friends.


Duties and Responsibilities

  • Offering desktop computer support to our clients, remotely and onsite.
  • Deploying new and/or repaired hardware to client sites and installing.
  • Configuring new systems that arrive at our HQ.
  • Reformatting computers (7, 8, 10).
  • Supporting our Network Engineers and Senior Engineers in their support efforts.
  • Troubleshooting and replacing defective hardware/software.

Minimum Qualifications

  • 1 years of demonstrable desktop support experience (supporting Windows 7 and newer).
  • Desktop hardware expertise. You should be able to assemble a computer from scratch, and/or diagnose issues with ease.
  • Familiarity with network hardware, and its configuration (e.g.- routers, firewalls).
  • Excellent interpersonal skills, attention to detail, organizational skills.
  • Ability to lift a minimum of 50 pounds.
  • Good driving record.

Preferred Qualifications (in addition to minimum qualifications)

  • A total of 2 years of demonstrable desktop support experience.
  • One or more of the following certifications: A+, Network+, MCITP

Benefits

  • Salary: $35K+, depending on experience.
  • Healthcare allowance.
  • Deep discounts on Lenovo hardware.
  • Long-term disability.
  • Life insurance.

Important stuff you should know

  • Please no calls or unsolicited visits in regards to this position.
  • If you do not hear from us within 30 days, consider your application unsuccessful.
  • A cover letter is required, and writing an original one is strongly recommended.
  • We will ask you to demonstrate your I.T. experience to the extent detailed in the qualifications section at time of interview.
  • Have more experience? Check out our mid-level Network Engineer opening, and see if that's a better fit. Don't apply to both.
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